Return and Refund Policy

Return and Refund Policy

Last updated 25 August 2026

1. Return Window

You have 30 nights from the date of delivery to return your Ukola Toddler Pillow for a refund. The return window begins on the day you receive the product, not the day you place your order.

2. Condition

The pillow may be returned in used condition. We understand that you need to try the product to determine if it works for your child. Used products are eligible for a full refund as long as they are returned within the 30-night window.

3. Return Requirement

The pillow must be physically returned to us to qualify for a refund. Refunds are not issued until we receive the returned product.

4. Return Shipping Cost

We pay for return shipping. Once your return is approved we will email you a prepaid shipping label. You will not be charged anything to send the pillow back.

5. How to Start a Return

To initiate a return, contact us at support@ukola.com or call +1 585 445 1311 during business hours (Monday to Friday, 9am to 5pm). We will provide you with a return address and any additional instructions.

Do not return your product without contacting us first.

6. Refund Method and Timing

Refunds are issued to the original payment method used for your order. Once we receive and inspect your returned product, we will process your refund within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

The refund amount will be the full purchase price of the product. You will not be charged for return shipping.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange your product for another, you must return the original item for a refund and place a new order.

8. Damaged or Wrong Item

If you receive a damaged or incorrect product, contact us immediately at support@ukola.com. We will arrange for a replacement or a full refund, including return shipping costs. You may be required to provide photos of the damaged or incorrect item.

9. Non-Returnable Situations

Refunds will not be issued if:

  • The product is returned after the 30-night window

  • The product is not returned to us

  • The product is returned without prior authorization from our support team

  • The return is initiated fraudulently

10. Contact

For questions about returns or refunds, contact us at:

Repeat Ethic LLC

312 W 2nd St Unit #A7082

Casper, WY 82601

United States

Email: support@ukola.com

Phone: +1 585 445 1311

Hours: Monday to Friday, 9am to 5pm